Thyssengas Kontakt

Privacy Statement

General information

Thank you for your interest in our company. The controller of this website is

Thyssengas GmbH, Emil-Moog-Platz 13, 44137 Dortmund, Germany, phone: +49 (0)231 912 910

We have implemented technical and organisational measures to ensure that the relevant legal requirements relating to data protection and IT security are observed. This Privacy Statement explains what information we collect and how we use it.

We generally use the personal data we have collected about you to answer your enquiries, process your orders or ensure you have access to specific information or offers. You are able to provide us with personal data voluntarily when registering for services, filling in the contact form, etc. We do not share these data with third parties unless your enquiry, or the service or product you requested, explicitly provides for this. In this case, you will be informed of this as and when appropriate. If you wish, you can also make personal data available to us via applications embedded in our platform (for example, contact forms or services for which you must open a user account). The terms of service for such applications may differ from the provisions of this Privacy Statement. If so, we will point this out to you explicitly in the context of additional privacy clauses. Art. 6(1) b GDPR serves as the legal basis when processing personal data required for the performance of a contract to which you are a party. The processing of personal data is lawful under Art. 6(1) a of the EU’s General Data Protection Regulation (GDPR) provided we obtain the consent of the data subject to processing activities involving personal data.

Further information on

Video surveillance
Voice recording
Applicant management system



You can register to use the “GAS-X” Internet portal by following this download link and sending the completed and signed form to Thyssengas. The data which we collect when you fill in the form:

Information about the contracting party: Company name, address, country, market function (shipper / network operator/connectee/connection user), signatory’s name and signature

Information about the user: Company name, address, country, information about the contact person (first and last names, telephone, fax, email, signatory’s name and signature)

are required in order to provide the service (verification of your access authorisation, secure service provision, communication with you if you ask us to resolve support issues). All data which are stored about you in the portal will be erased as soon as they are no longer needed to perform the service. You can have your user account deleted from the portal by sending an informal email to this effect to Thyssengas.


You can register to use the “EEsy” Internet portal by completing this web form:, “Registration” tab).

The data which we collect when you fill in the form:

Information about the contracting party: Company name, registration as a service provider (if so, name of the company to which the service is provided, address, country)

Registrant’s personal data: Title, first and last name, telephone, fax, email

Type of access desired: Downstream network operator = yes

are required in order to provide the service (verification of your access authorisation, secure service provision, communication with you if you ask us to resolve support issues). All data which are stored about you in the portal will be erased as soon as they are no longer needed to perform the service. You can have your user account deleted from the portal by sending an informal email to this effect to Thyssengas.

Log files and cookies

When you visit our website or download a file, data relating to this activity are stored in a log file on our Internet server. This means that every time you visit our site, data that your browser transmits to us are automatically collected and stored.
This particularly applies to the following data:

  • Domain name of the referring site
  • Page you visited on our site
  • Names of the files you downloaded
  • Date and time of the downloads
  • Name of your Internet service provider
  • Operating system and browser version you are using on your PC, where applicable
  • Host name of the accessing computer (IP address)
  • Language settings

These data are collected for storage and/or statistical purposes and to help us improve our website. As a rule, these will be deleted after 30 days, unless Thyssengas is legally required to keep these or keeping these is allowed due to a legal justification. They cannot be associated with a specific person and will not be combined with other data sources unless there is a legal obligation to do so.
A cookie is a small file of letters and numbers that we store on your computer when you browse our website. Cookies help us to expand the function of our website so that our site is able to be designed to be as comfortable for you to use as possible.

Session cookies only remain on your computer for the duration of your visit and are deleted thereafter. Persistent cookies remain stored on your computer until you delete them explicitly; they enable us to recognise your browser the next time you visit our website. Our website also uses third-party cookies, which are set by a domain other than our website when you browse embedded content on our site.
You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this website.


Data are collected and stored on this website using Matomo (, a web analytics service provided by InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand (“Matomo”), based on our legitimate interest in statistical analyses of how you use the website, for optimisation and marketing purposes pursuant to Art. 6(1) f GDPR. Pseudonymised user profiles may be created and evaluated from these data for similar purposes. This may possibly include the use of cookies. Cookies are small text files placed in your browser cache by websites that you visit. They are used, amongst other things, to recognise the browser. The data we collect using Matomo technology (including your pseudonymised IP address) are processed on our servers. Information generated by cookies in the pseudonymised user profile will not be used to determine the personal identity of website visitors, nor will we link your real name to your pseudonym. If you do not consent to the data which is collected during your visit to our website being stored and evaluated, you can object to such storage and use at any time with a simple mouse click. In this case, an opt-out cookie is placed on your browser which will prevent Matomo from collecting any session data. However, please remember that if you delete all cookies, this will also delete the opt-out cookie and you may have to enable it again. The data collected using the Matomo technology (including your pseudonymised IP address) are processed on our servers. As a rule, the data saved is deleted after 24 months.

Click here to turn off web analytics: Matomo


Children should not send us any personal data without the consent of a parent or guardian. We encourage all parents and guardians to instruct their children in the safe and responsible use of their personal data while using the Internet. We do not knowingly collect personal data from children, nor do we process such information in any way or disclose it to third parties without authorisation.

Contact form/blog function

Our website includes a contact form/blog function which you can use to contact us electronically. Alternatively, you can contact us by writing to the email address provided. If you contact us via one of these channels, the personal data transmitted by the data subject will be stored automatically. Such data is stored solely for the purposes of processing and communication with you. We do not share this data with third parties. It is forbidden to use the contact form or the blog for unlawful or punishable acts. Any misdemeanours will be notified by us to the responsible authority for prosecution.

Company presences on social media platforms

Thyssengas has internet pages (channels or fan pages) on the social media platforms Youtube, Xing und kununu. These social media platforms are not operated by Thyssengas, but by the services providers YouTube LLC. (USA) and Xing SE (Germany). If you use any of the contact options on these social media platforms, we process the data sent by you via these in order to process your request or concerns, the reason you are getting in touch and to answer your questions.
In the company presences on these social media platforms, we provide information about our company, as well as about events, competitions, prize draws and other actions related to Thyssengas, energy products, energy-related services and Thyssengas services (e.g. gas deliveries). Thyssengas does not collect, store or process and personal data in order to provide these services. Any personal data that may be created or provided on these social media platforms are not given to Thyssengas and are not processed by Thyssengas.

The socila media platform operators may use webtracking methods. Web tracking by the respective operator can take place regardless of whether you are logged in or registered with the social media platform. Through web tracking, the operator of the social media platform may also collect personal data, in particular usage data (e.g. data on usage behaviour, personal relationships, preferences, etc.) and may store this data in user profiles. We would like to point out that in this context the processing of personal data in countries outside the European Union cannot be excluded. Under certain circumstances, this may entail the risk of more difficult enforcement of the law, which represents a risk for the individual user.

Thyssengas has no influence on this data collection; such data is not transmitted to Thyssengas and is not processed by Thyssengas. For the collection, processing and use of such data by the operators of the social media portals, we refer to their data protection information:

Xing and kununu:

Use of YouTube

We use the platform “” to upload our own videos and make them publicly accessible. YouTube is an offer from an unaffiliated third party, namely YouTube LLC.
Some pages on our site contain links / hyperlinks to YouTube contents. As a general rule, we are not responsible for the contents of internet sites we link to. If you should follow a link to YouTube, we advise you that YouTube stores and uses user data (e.g. personal information, IP address) for commercial purposes, in accordance with its own data processing guidelines.
The videos are only retrieved when they are clicked on specifically. This is also known as “framing”. If you open a relevant (sub-)page on our website, on which YouTube videos are embedded in this form, a connection is made to the YouTube servers and the content displayed on the webpage by communication with your browser.
The incorporation of YouTube contents takes place in “extended data protection mode”. This mode is provided by YouTube itself. YouTube assures that no cookies will initially be stored on your device. When the relevant pages are opened, however, the data named above in “log files and cookies” is transferred. This includes the transmission of data regarding which of our sites you have visited. As long as you do not log into YouTube or another Google service (e.g. Google+) or are not already logged in before opening the page, this information cannot be assigned to you.
As soon as you start the playback of an embedded video by clicking on it, extended data protection mode will prevent YouTube from storing any cookies on your device that contain personal data, unless you are currently signed into a Google service. These cookies can be prevented by suitable browser settings and extensions.
Address and link to the third-party privacy policies:
 Google/YouTube: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland – Privacy Policy:, 
Privacy Shield:

You can change your settings for using YouTube videos here


If you subscribe to our email newsletter, the data you provide to us in the entry screen are transmitted to the controller. When you register for the newsletter, we store your IP address as well as the date and the time of your registration. This helps to prevent misuse of the services or of the data subject’s email address. We do not share this data with third parties unless there is a legal obligation to do so.

Your data are used solely for the purposes of sending you the newsletter. The data subject can unsubscribe from the newsletter at any time. You can also withdraw your consent to the storage of personal data at any time. Every newsletter contains a link for this purpose.

Our newsletters contain so-called tracking pixels, which enable us to recognize whether and when an email has been opened. In addition, we use individualized links to determine which links the individual recipient has followed. This data is stored by us so that we can tailor our newsletters and offers optimally to the wishes and interests of our subscribers. The data thus collected is used to send personalized newsletters and offers to the respective recipient. The legal basis for this is your consent given in connection with the newsletter subscription. By revoking your consent to receive the newsletter, your consent to the above-mentioned tracking is also revoked.

Company communication

Thyssengas also processes your data to provide you with current information and news from Thyssengas. However, this will only be done if there is a legal basis for this in accordance with Article 6 GDPR, generally the legitimate interest of Thyssengas in the publication of relevant information, or your consent. For this purpose we may also use personal data obtained from publicly accessible sources. You can inform Thyssengas of your objection to this processing at any time. Your data will be deleted after the purpose of the processing is fulfilled.

Data security

Thyssengas takes precautions to ensure the security of your personal data. We take every care to ensure that your data is protected against loss, destruction, falsification, manipulation and unauthorised access or unauthorised disclosure. Data provided to us over the Internet is only partially encrypted. This being so, unauthorised access by third parties cannot be ruled out entirely.

Links to other websites

This website contains links to other websites. As a service provider, we are solely responsible for our own content on these pages. Our own content must be distinguished from the content made available by other providers, for which we cannot assume any responsibility and which we do not adopt as our own. This Privacy Statement therefore does not apply to the websites of other providers, even if they are accessed via links on our website. If you notice any relevant violation, please report it to us. We will remove the link to that site if necessary after checking it.

Your rights

You have the right to request information regarding personal data stored by us about you at any time and at no cost; you also have the right to object to the processing or use of data about you insofar as this does not defeat the given purpose (for example, a contract). In addition, you may assert rights against us to have your personal data blocked, erased or rectified. Feel free to write an email to or send a letter to the address indicated above if you have any questions, comments, criticisms or suggestions regarding data protection and privacy. Without prejudice to any other judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement.

The rapid development of the Internet has impacts on our privacy policy. Any changes will be announced on this page in due time.

Thank you for your attention!